Privacy Policy

1. Introduction

At Doggy Day Care Brisbane (DDCB), we value the privacy of our customers and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with our business, visit our website or use our services.

Our services include dog day care, grooming, dog training, puppy school and other pet-related services.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

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2. Information We Collect

We may collect personal information necessary to provide our services, including:

Customer Information

• Full name

• Contact details, including phone number, email address and residential address

• Emergency contact details

• Booking and service history

• Payment and transaction information

• Communication preferences

• Feedback, enquiries and customer correspondence

Pet Information

• Pet's name, breed, age and gender

• Vaccination and relevant health records

• Medical conditions, allergies and dietary requirements

• Behavioural assessments and training information

• Emergency veterinary contact details

• Grooming preferences and service history

• Photographs and videos of pets

We only collect information that is reasonably necessary for our business operations or otherwise permitted by law.

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3. How We Collect Information

We may collect information through:

• Online bookings and registration forms

• Our website

• Our booking and customer management system, Gingr

• Telephone calls, emails and direct enquiries

• In-person interactions at our facility

• Social media communications

• Customer feedback forms and surveys

• Service agreements and consent forms

Where practical, we collect personal information directly from you.

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4. How We Use Your Information

We may use personal information to:

• Process bookings and manage appointments

• Deliver day care, grooming and training services

• Maintain accurate customer and pet records

• Monitor pet health, behaviour and welfare

• Contact customers regarding bookings, incidents or emergencies

• Process payments, invoices and subscriptions

• Provide important service updates and announcements

• Respond to enquiries, complaints and feedback

• Improve our services and customer experience

• Meet legal, regulatory and workplace safety obligations

• Send promotional information where permitted by law

We will not use your personal information for unrelated purposes unless you have provided consent or the use is otherwise permitted or required by law.

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5. Photographs, Videos and Social Media

At DDCB, we may capture photographs and videos of pets participating in day care, grooming, training, enrichment activities and special events.

These images may be used for:

• Customer updates and communication

• Our website and social media platforms

• Marketing and promotional materials

• Educational content about pet care and training

We respect customers' preferences regarding the use of their pets' images.

Where consent is required, we will obtain it before using images for promotional purposes.

Customers may contact us to discuss their photography preferences or request that we stop using particular images in future promotional materials.

We will consider requests to remove previously published content where reasonably practicable.

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6. Sharing and Disclosure of Information

We do not sell or rent customers' personal information to third parties.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Booking and customer management software providers

• Payment processing providers

• IT, website hosting and technical support providers

• Veterinary professionals in the event of a pet health emergency

• Professional advisers and regulatory authorities where necessary

We take reasonable steps to ensure that third-party service providers handle personal information appropriately.

Information may also be disclosed where required or authorised by law.

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7. Online Bookings and Payments

DDCB uses third-party systems, including Gingr, to assist with customer registrations, bookings, subscriptions and payment management.

When using these services, personal information may be processed and stored in accordance with the relevant provider's privacy and security practices.

We take reasonable steps to protect payment-related information and do not intentionally collect or retain full payment card details outside authorised payment systems.

Customers are encouraged to review the privacy policies of third-party platforms they use.

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8. Data Security and Storage

We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• Access controls for customer records

• Password-protected systems

• Restricted access to sensitive information

• Use of reputable third-party service providers

• Appropriate staff confidentiality practices

Although we take reasonable precautions, no electronic storage or transmission system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for business purposes or to meet legal obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law.

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9. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor interactions and enhance the user experience.

Depending on the services enabled on our website, these technologies may collect information such as:

• Browser and device information

• IP address

• Website usage and navigation activity

• General location information

• Referral sources

Customers may adjust their browser settings to manage or disable cookies, although some website features may be affected.

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10. Marketing Communications

From time to time, DDCB may send customers information about:

• Special events and promotions

• Service updates

• New programs and offerings

• Grooming, day care and training opportunities

• Educational pet care information

We send marketing communications in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).

Customers may opt out of marketing communications at any time by using the unsubscribe option provided or contacting us directly.

Opting out of marketing will not prevent us from sending essential booking, payment, safety or service-related communications.

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11. Accessing and Correcting Your Information

Customers may request access to personal information we hold about them or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, please contact DDCB using the contact details below.

We will respond within a reasonable timeframe and handle requests in accordance with applicable privacy laws.

In certain circumstances, we may be legally permitted or required to decline a request. Where appropriate, we will explain the reason.

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12. Overseas Disclosure

Some third-party technology, booking, payment, hosting or communication providers may process or store information outside Australia.

Where applicable, we take reasonable steps to ensure overseas disclosures are handled in accordance with our legal obligations.

Further information about relevant overseas disclosures may be requested by contacting us.

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13. Privacy Complaints

If you have concerns about how your personal information has been handled, please contact us directly.

We will review your complaint and aim to resolve it fairly and within a reasonable timeframe.

Where the Australian Privacy Principles apply, and you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

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14. Changes to This Privacy Policy

DDCB may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology or legal obligations.

The latest version will be made available on our website, together with its updated effective date.

We encourage customers to review this policy periodically.

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15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Doggy Day Care Brisbane (DDCB)

Website: https://www.doggydaycarebrisbane.com.au/

Email: info@doggydaycarebrisbane.com.au

Phone: 0408024928

Address: 8 Mollison Street, South Brisbane, QLD 4101

We are committed to respecting your privacy while providing a safe, caring and professional environment for you and your pets.